1. Data controller

The entity responsible for processing your personal data is:

Company Name: BNS Factory

NIF/NIPC: 518852938

Headquarters: Av. Manuel Vieira Araújo, nº 181 – Zona Industrial das Travessas, São João da Madeira – Portugal

Email: contact@bnsfactory.com

2. Data we collect

We only collect data that is strictly necessary to provide our industrial services and manage professional inquiries. This includes:

Contact Information: Name, professional email, phone number.

Professional Identity: Company name, job title, industry sector.

Project Details: Information shared via our project inquiry forms (e.g., estimated volumes, product specifications).

Technical Data: IP address, browser type, and navigation behavior via cookies.

3. Purposes of processing

We process your data based on legal grounds (contractual necessity, legitimate interest, or consent) for the following purposes:

Inquiry Management: To respond to your requests for quotes, factory tours, or technical information.

Project Development: To manage the co-design and production phases of your orders.

Communication: To send you updates regarding your projects or occasional B2B newsletters (you may opt-out at any time).

Security & Compliance: To ensure the security of our website and comply with Portuguese fiscal and legal obligations.

4. Data retention

We store your data only as long as necessary:

Commercial Inquiries: 3 years from the last contact if no contract is signed.

Contractual Data: For the duration of the commercial relationship, and for 10 years thereafter to comply with Portuguese tax and accounting laws.

5. Data sharing & Transfers

We do not sell your data. We only share your information with:

Internal Teams: Personnel involved in your project (R&D, Sales, Logistics).

Service Providers: Trusted partners such as IT hosting, logistics/shipping companies, or CRM providers, all of whom are GDPR compliant.

Legal Authorities: When required by Portuguese or European law.

Your data is stored within the European Economic Area (EEA).

6. Your rights

Under the GDPR and Portuguese Law No. 58/2019, you have the following rights:

Access: Request a copy of the data we hold about you.

Rectification: Correct any inaccurate or incomplete information.

Erasure (« Right to be Forgotten »): Request the deletion of your data when it is no longer needed.

Portability: Request the transfer of your data to another entity.

Objection: Object to the processing of your data for direct marketing.

To exercise these rights, please email us at contact@bnsfactory.com.

7. Cookie policy

Our website uses cookies to optimize performance and analyze traffic.

Necessary Cookies: Required for the site to function.

Analytical Cookies: Help us understand how professionals use our site to improve our service.
You can manage your preferences through your browser settings or our on-site cookie banner.

8. Security

We implement advanced technical and organizational measures (including encryption and secure servers) to protect your industrial secrets and personal data against unauthorized access, loss, or alteration.

9. Supervisory authority

If you believe that your data protection rights have been infringed, you have the right to lodge a complaint with the Portuguese National Data Protection Commission:
CNPD – Comissão Nacional de Proteção de Dados
Av. D. Carlos I, 134 – 1.º, 1200-651 Lisboa
Website: www.cnpd.pt

10. Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly.